When the Escalator Is Broken: Automation, Fallbacks, and Getting Orders Out the Door
There’s a famous joke: when an escalator breaks, it doesn’t become a useless machine. It becomes stairs. Yet in many businesses, when “the escalator is broken” in their automation stack, everyone stops and stares at it instead of just walking up the steps. Orders sit, customers wait, and people say, “We can’t ship because the […]